Pre-purchase questions do not wait
A shopper asking about size or stock is minutes from buying — from you or from whoever answers first.
IndustryE-commerce and retail
Answer the question that stands between a shopper and checkout.
Sizing, availability, delivery time, return policy, where-is-my-order — asked on WhatsApp and Instagram, at volume, all day. Rush answers from your catalogue in seconds, recommends what is actually in stock, and brings abandoned carts back.
- Answers product, sizing, stock and delivery questions from your catalogue
- Recommends alternatives when the item a shopper wants is gone
- Handles order status and returns without a ticket queue
No credit card requiredOfficial WhatsApp Business Platform
Studio KayaInstagram · answered by Rush
Customer
Do you have the linen shirt in olive, size L?
Rush agent
Olive is sold out in L, but it is back on 12 September. The same shirt in sage is in stock now — want me to send it?
Customer
Yes, and how long is delivery to Bengaluru?
Rush agent
Two to three days to Bengaluru, free above Rs. 1,499. Here is the sage L link — I will hold one for you for 24 hours.
Captured on this lead
The problem
What this costs you today.
Support volume scales with sales
Every campaign and festive spike multiplies where-is-my-order messages, and the team handling them is the same size as last month.
Carts get abandoned in silence
Most abandoned carts are one unanswered question away from a sale, and email recovery reaches almost none of them.
What it handles
The conversations your team has every day.
Each of these runs off the material you upload and the instructions you write — and stops the moment a conversation needs a person.
Product and sizing questions
Fabric, fit, dimensions, ingredients, compatibility and care — answered from the catalogue and product pages you connect.
Stock and restock answers
Tells a shopper what is available, when a sold-out variant returns, and offers the closest in-stock alternative instead of losing the sale.
Order status and tracking
Absorbs the where-is-my-order traffic that fills your inbox during every sale, and escalates only genuine delivery problems.
Returns and exchange policy
Explains the window, the process and the conditions consistently, and hands off cases that need a person to approve.
Abandoned cart recovery
Follows up on WhatsApp where the message is actually read, answers the question that stalled the purchase and sends the checkout link back.
Comment-to-DM on Instagram
Turns comments on a product post into a direct message conversation, so interest on a reel becomes an order rather than a like.
WhatsApp
Instagram
Messenger
Website chatQualification
A lead you can act on, not a chat transcript.
You decide which fields make an enquiry worth someone's time. The agent collects them in conversation, and only then does anyone on your team get involved.
Product of interestSize or variantDelivery cityOrder numberIssue typePurchase intent
- Straight into your CRMQualified leads are pushed to Kylas CRM or Google Sheets as the conversation happens.
- Handoff with the history attachedYour team picks the thread up mid-conversation, with every captured field already on the record.
- In the customer's languageDetected per message, including the qualifying questions and the handoff note your team reads.
median reply4s
handled without a human72%
sale-season cover24/7
channels, one catalogue2
Product of interestCaptured in chatOn
Size or variantCaptured in chatOn
Delivery cityCaptured in chatOn
Order numberCaptured in chatOn
What changes
More conversations handled, without more headcount.
4smedian replyFast enough to answer a sizing question while the shopper is still on the product page.
72%handled without a humanProduct, stock, tracking and policy questions resolved in the chat.
24/7sale-season coverFestive spikes absorbed without adding seasonal support staff.
2channels, one catalogueWhatsApp and Instagram answered by the same agent and the same product data.
Getting started
Live on your channels in an afternoon.
No flow charts to draw and no developers to book.
Connect your channels
Link your WhatsApp Business number, Instagram and Facebook Page, and drop the embed onto your website. Every channel feeds the same agent.
Upload what you already have
Give the agent your catalogue, product pages, sizing guides, shipping timelines and return policy. It answers from that material and says so when a question falls outside it.
Define what a lead means here
For you that is a shopper with a product, a variant and a delivery city — everything else is service the agent closes on its own. Choose the fields to capture and the point at which a human takes over.
Go live and watch the funnel
Track conversations, resolution without a human, captured leads and spend per channel, then tune the instructions from what customers actually ask.
FAQ
Questions e-commerce & retail teams ask.
Where does the agent get product information?
From your catalogue: upload a product sheet or spreadsheet, point it at your product pages, or both. The agent answers from that material and tells the shopper when something is not covered rather than inventing a specification.
Can it handle order status questions?
Yes. Order-status traffic is the largest share of retail chat volume, and the agent absorbs it, escalating only the cases with a real delivery problem to your team inbox.
Does it work on Instagram as well as WhatsApp?
Both, plus Facebook Messenger and website chat. It handles Instagram direct messages, story replies and comment-to-DM follow-ups with the same agent and the same catalogue.
Can we send offers and restock alerts?
Yes. Template broadcasts on WhatsApp let you announce launches, sales and restocks to opted-in customers, and replies to those broadcasts land back in the same automated inbox.
More industries
Built for the way your sector actually sells.
Get started
Put every e-commerce & retail conversation on one automated inbox.
Connect a channel, upload what you already have, and watch the first qualified lead arrive — usually on the same day.