The front desk cannot answer everything
Calls go unanswered while staff attend to patients in the room, and a missed call is usually a booking that went elsewhere.
IndustryHealthcare and clinics
Book appointments in chat, and stop losing calls at the front desk.
A clinic front desk cannot answer the phone and look after the patient in front of it at the same time. Rush handles appointment requests, timings, preparation instructions and reminders on WhatsApp, and escalates anything clinical to your staff.
- Takes appointment requests and confirms the slots you make available
- Answers timings, location, preparation and price list questions
- Sends reminders on the same thread to reduce no-shows
No credit card requiredOfficial WhatsApp Business Platform
Sunrise ClinicWhatsApp · answered by Rush
Customer
Can I get a dermatology appointment this week?
Rush agent
Dr. Nair has Thursday 5:30pm and Friday 11:00am open. Is this a first visit or a follow-up?
Customer
First visit. Friday works.
Rush agent
Booked for Friday 11:00am at the Indiranagar clinic. Consultation is Rs. 800 — I will send a reminder on Thursday evening.
Captured on this lead
The problem
What this costs you today.
No-shows cost a full slot
Appointments booked days ahead get forgotten, and a reminder nobody has time to send is the difference between a full and half-empty list.
The same logistics questions all day
Timings, location, parking, fasting instructions, consultation charges, which doctor sits when — asked constantly, all answerable without a person.
What it handles
The conversations your team has every day.
Each of these runs off the material you upload and the instructions you write — and stops the moment a conversation needs a person.
Appointment requests
Collects department, doctor, branch and preferred time, offers the slots you make bookable and confirms on the thread.
Timings, location and charges
Clinic hours, doctor availability, branch addresses, consultation fees and package prices answered from your own list.
Preparation instructions
Sends fasting requirements, documents to carry and pre-test instructions so patients arrive ready and slots are not wasted.
Reminders and rescheduling
Reminds patients before the visit and lets them move the slot in chat instead of not turning up.
Report and follow-up queries
Handles the routine follow-up traffic — when reports are ready, how to collect them — and routes the rest to your staff.
Clinical questions escalated, never answered
The agent is instructed to hand anything clinical to your team with the conversation attached, rather than offering medical advice.
WhatsApp
Instagram
Messenger
Website chatQualification
A lead you can act on, not a chat transcript.
You decide which fields make an enquiry worth someone's time. The agent collects them in conversation, and only then does anyone on your team get involved.
Department or doctorBranchPreferred slotFirst visit or follow-upPatient nameContact number
- Straight into your CRMQualified leads are pushed to Kylas CRM or Google Sheets as the conversation happens.
- Handoff with the history attachedYour team picks the thread up mid-conversation, with every captured field already on the record.
- In the customer's languageDetected per message, including the qualifying questions and the handoff note your team reads.
booking window24/7
missed calls0
reminder per visit1
clinical questions escalated100%
Department or doctorCaptured in chatOn
BranchCaptured in chatOn
Preferred slotCaptured in chatOn
First visit or follow-upCaptured in chatOn
What changes
More conversations handled, without more headcount.
24/7booking windowPatients request appointments after hours, when the desk is closed.
0missed callsChat does not ring out while staff are with a patient.
1reminder per visitSent on the same WhatsApp thread, where it is actually read.
100%clinical questions escalatedThe agent hands anything medical to your staff rather than answering it.
Getting started
Live on your channels in an afternoon.
No flow charts to draw and no developers to book.
Connect your channels
Link your WhatsApp Business number, Instagram and Facebook Page, and drop the embed onto your website. Every channel feeds the same agent.
Upload what you already have
Give the agent clinic timings, doctor schedules, branch addresses, price lists and preparation instructions. It answers from that material and says so when a question falls outside it.
Define what a lead means here
For you that is a patient with a department, a branch and a slot — clinical questions are escalated instead of qualified. Choose the fields to capture and the point at which a human takes over.
Go live and watch the funnel
Track conversations, resolution without a human, captured leads and spend per channel, then tune the instructions from what customers actually ask.
FAQ
Questions healthcare teams ask.
Will the agent give medical advice?
No. You instruct it to stay on logistics — appointments, timings, charges, preparation and reports — and to hand any clinical question to your staff with the conversation attached. That boundary is part of the agent's instructions, not a suggestion.
How does appointment booking work?
You define which slots are bookable, by department, doctor or branch. The agent offers those slots, confirms the patient's choice in chat, records the details and can send a reminder before the visit.
Can it work for a multi-branch clinic or a lab?
Yes. Branches, doctors, departments and test menus can all be part of the agent's knowledge, and it asks which location the patient wants before offering slots.
Can patients write in their own language?
Yes. The agent detects the language of each message and answers in it, which matters most at the desk-level questions patients are least comfortable asking in English.
More industries
Built for the way your sector actually sells.
Get started
Put every healthcare conversation on one automated inbox.
Connect a channel, upload what you already have, and watch the first qualified lead arrive — usually on the same day.