Nobody can take a call during service
Peak enquiry hours are peak service hours. The phone rings while the floor is full, and the booking goes to the restaurant that picked up.
IndustryRestaurants and food brands
Take the booking, answer the menu question, fill the quiet table.
Reservations, timings, outlet locations, menu and allergen questions, bulk orders and catering enquiries — all arriving on WhatsApp and Instagram while your floor staff are serving. Rush answers them instantly and brings regulars back on demand.
- Takes table reservations and bulk or catering enquiries in chat
- Answers menu, allergen, timing and outlet questions instantly
- Fills quiet days with WhatsApp broadcasts to opted-in regulars
No credit card requiredOfficial WhatsApp Business Platform
Burger House · KoramangalaWhatsApp · answered by Rush
Customer
Table for 6 tonight around 8?
Rush agent
8pm is full at Koramangala — I have 8:45pm indoor, or 8pm on the terrace. Which would you prefer?
Customer
Terrace is fine. One person is vegan.
Rush agent
Terrace at 8pm for 6, noted. We have four vegan mains and I have flagged it for the kitchen — see you tonight.
Captured on this lead
The problem
What this costs you today.
Catering enquiries need a fast answer
Bulk and event orders are your highest-value enquiries, and they go to whoever replies with a menu and a price first.
Quiet days stay quiet
You have thousands of past customers and no practical way to reach them on a slow Tuesday.
What it handles
The conversations your team has every day.
Each of these runs off the material you upload and the instructions you write — and stops the moment a conversation needs a person.
Table reservations
Party size, outlet, time and seating preference collected and confirmed in chat, against the slots you make available.
Menu and allergen questions
Dishes, prices, vegan and jain options, spice levels and allergens answered from your current menu.
Outlet, timings and delivery radius
Which outlet is open, until when, where it is and whether it delivers to a pincode — asked constantly, answered instantly.
Catering and bulk orders
Captures date, headcount, cuisine and budget, sends your package details and hands the enquiry to your events team while it is hot.
Broadcasts that fill tables
Send an offer, a new menu or a weekend event to opted-in customers on WhatsApp, and let the agent handle every reply.
Feedback and complaint routing
Collects feedback in the thread and escalates an unhappy customer to your manager immediately, before it becomes a public review.
WhatsApp
Instagram
Messenger
Website chatQualification
A lead you can act on, not a chat transcript.
You decide which fields make an enquiry worth someone's time. The agent collects them in conversation, and only then does anyone on your team get involved.
Party sizeOutletDate and timeOccasionDietary requirementsContact number
- Straight into your CRMQualified leads are pushed to Kylas CRM or Google Sheets as the conversation happens.
- Handoff with the history attachedYour team picks the thread up mid-conversation, with every captured field already on the record.
- In the customer's languageDetected per message, including the qualifying questions and the handoff note your team reads.
reservations taken24/7
calls missed in service0
broadcast to fill a slow day1
channels answered2
Party sizeCaptured in chatOn
OutletCaptured in chatOn
Date and timeCaptured in chatOn
OccasionCaptured in chatOn
What changes
More conversations handled, without more headcount.
24/7reservations takenBookings arrive long after the floor staff have gone home.
0calls missed in serviceChat does not compete with the dinner rush for attention.
1broadcast to fill a slow dayReach opted-in regulars on WhatsApp, with replies handled automatically.
2channels answeredWhatsApp and Instagram DMs run off the same menu and the same agent.
Getting started
Live on your channels in an afternoon.
No flow charts to draw and no developers to book.
Connect your channels
Link your WhatsApp Business number, Instagram and Facebook Page, and drop the embed onto your website. Every channel feeds the same agent.
Upload what you already have
Give the agent your menu, prices, outlet list, timings, delivery radius and catering packages. It answers from that material and says so when a question falls outside it.
Define what a lead means here
For you that is a booking with a party size, an outlet and a time — or a catering enquiry with a date and a headcount. Choose the fields to capture and the point at which a human takes over.
Go live and watch the funnel
Track conversations, resolution without a human, captured leads and spend per channel, then tune the instructions from what customers actually ask.
FAQ
Questions restaurants teams ask.
Can it take reservations for multiple outlets?
Yes. Each outlet can have its own timings, seating and bookable slots. The agent asks which outlet the guest wants and confirms against that outlet's availability.
How do broadcasts work?
You send an approved WhatsApp template to customers who have opted in — a new menu, an offer, a weekend event. Replies come back into the same inbox and the agent handles them, so a broadcast does not create work for your team.
Can it handle catering and party enquiries?
Yes, and these are usually the most valuable conversations. The agent captures date, headcount, cuisine preference and budget, shares your packages, and routes the enquiry to whoever handles events.
What about complaints?
You set the rule. A negative message can be escalated to your manager's inbox immediately with the full thread attached, so it is handled privately instead of turning into a public review.
More industries
Built for the way your sector actually sells.
Get started
Put every restaurants conversation on one automated inbox.
Connect a channel, upload what you already have, and watch the first qualified lead arrive — usually on the same day.