Context comes with the thread
The full conversation, the captured fields and the reason it escalated are on screen before your teammate types a word.
FeatureInbox
One inbox for WhatsApp, Instagram, Messenger and the website.
Automation is only as good as the moment it stops. When a thread needs a person, it appears in a shared inbox with everything the agent learned already attached — and goes back to automation once the question is settled.
- Every channel in one list, filtered by status, owner or channel
- Take over mid-thread; the customer sees one continuous conversation
- Return the thread to the agent when the exception is resolved
No credit card requiredIncluded on every plan
Open23
Needs a human6
Handled by agent82%
Priya M. · WhatsAppPricing exceptionYou
@rahul.designs · InstagramBulk orderOpen
Visitor 4821 · WebsiteQualified leadAuto
Anita K. · MessengerDelivery complaintOpen
What it does
The part that matters in practice.
Ownership without collisions
A conversation shows who is on it, so two people do not answer the same customer with two different numbers.
Back to automation
Once the exception is handled, the agent resumes the thread. The customer never sees the switch in either direction.
How it works
Underneath the feature.
Everything here runs on the material you upload and the instructions you write — and stops the moment a conversation needs a person.
Filters that match how you work
Narrow by channel, status, owner or date to find the four conversations that need you out of the four hundred that do not.
Contact history in view
Past conversations with the same person are one click away, so a returning customer is not treated as a stranger.
Seats cost nothing
Billing is per message, not per user, so putting the whole team in the inbox does not change the invoice.
WhatsApp
Instagram
Messenger
Website chatGetting started
Four steps, no implementation project.
Invite your team
Add teammates from the users screen — no per-seat charge.
Set escalation rules
Decide what makes a conversation surface as needing a person.
Work the queue
Filter to what needs you, take over, and reply in the same thread.
Hand it back
Return the conversation to the agent once the exception is closed.
FAQ
Shared Inbox, in detail.
Does the customer know a human joined?
Only if you tell them. The thread is continuous on the customer's side — most teams introduce themselves by name, which reads better than a silent switch.
How many people can use the inbox?
As many as you like. Pricing is per message rather than per seat, so adding teammates costs nothing.
Can I limit who sees what?
Yes. Access is granted per agent, so a team that handles one brand or region does not see the conversations of another.
What happens outside working hours?
The agent keeps answering. Conversations that need a person queue up with their context intact and are waiting when your team logs in.
More features
It does not work alone.
Get started
Try it on your own conversations.
Connect a channel, upload what you already send customers, and see how much of your inbox this handles before anyone on your team picks up.