Follows the last question
The nudge references what the agent actually asked, so it reads like a person picking the thread back up rather than a reminder blast.
FeatureFollow-up
The lead went quiet. Someone should say something.
A customer answers three questions, gets distracted, and never comes back. Nobody notices, because nothing failed. Rush notices — and sends one well-timed nudge on the same thread, inside the window where it is still free to send.
- Triggered by a real signal: an unanswered question, not just silence
- Sent inside the 24-hour service window, so no template is needed
- Continues the same thread rather than opening a fresh one
No credit card requiredIncluded on every plan
Vertex MotorsWhatsApp · answered by Rush
Rush agent
Happy to book a test drive — which day suits you, Saturday or Sunday?
Customer
Let me check and get back
Rush agent
No rush. I have kept Saturday 11am and Sunday 4pm open at the Kondapur showroom — shall I hold one of them for you?
Customer
Saturday 11 works. Book it.
Captured on this lead
What it does
The part that matters in practice.
Inside the free window
Follow-ups run within WhatsApp's 24-hour service window, where a reply costs nothing extra and no template approval is involved.
Once, not four times
A single nudge per stalled conversation. Anything more reads as pestering and costs you the contact you were trying to keep.
How it works
Underneath the feature.
Everything here runs on the material you upload and the instructions you write — and stops the moment a conversation needs a person.
Signals, not timers
A conversation that ended on a thank-you is finished. One that ended on an unanswered question is not, and only the second gets followed up.
Channel aware
Follow-ups run on the channels that permit them and stay silent on the ones that do not, so nothing gets sent where it should not.
Handed over if it works
A lead that re-engages goes back through the normal qualification and escalation path — the nudge restarts the funnel, it does not sit outside it.
WhatsApp
Instagram
Messenger
Website chatGetting started
Four steps, no implementation project.
Turn it on
Enable follow-ups for the agent that handles your enquiries.
Set the delay
Choose how long silence should last before the nudge is worth sending.
Shape the wording
The instructions that govern the agent govern the nudge, so the tone stays consistent.
Watch what returns
Track re-engaged conversations and the leads they turn into.
FAQ
Automated Follow-ups, in detail.
Does it follow up on every conversation?
No. It looks for a conversation that stalled on an open question from the agent. Threads that reached a natural end are left alone.
What if 24 hours have passed?
Outside the service window a template is required, which is a broadcast rather than a follow-up. Contacts who go cold that way can be re-engaged from the broadcasts screen.
Can I stop it for certain contacts?
Yes. A conversation a human has taken over is not followed up automatically, and contacts can be excluded from re-engagement entirely.
Does a follow-up cost a message?
It is billed at the normal per-message rate. Because it lands inside the service window, WhatsApp does not open a new paid conversation for it.
More features
It does not work alone.
Get started
Try it on your own conversations.
Connect a channel, upload what you already send customers, and see how much of your inbox this handles before anyone on your team picks up.